Thursday, January 05, 2006

Business: FedEx (Korea)

FedEx is excellent in the whole wide wide world, as far as I am concerned. But somehow, for where I am... they suck ~ BIG TIME!

Well, the story is this: We had to send something the other day. I log on to their website, lodge a pickup request, and get a follow-up call the very next morning. BRILLIANT!

I wait... and I wait... for 2 weeks and NUMEROUS follow-up phone calls from me to them. I even had to get a Korean-speaking colleague to call them up again and again to explain where in the world we are located, even though they have been here numerous times before.

Maybe (we) being located next to the world's 5th largest steel manufacturer POSCO doesn't ring a bell??

Come pickup time, a smart-ass driver from a local delivery service rocks up on behalf of FedEx, discards all the import/export paperwork I prepared, and wanted to leave without it. After all the excuses, false promises of "todays" and assurances of "no problems"... What the...


It's not the first time I'm sending parts overseas mate, who do you think I am... some dumb freshie? I KNOW what paperwork and invoices are needed! He finally took it after I bugged the crap out of him...

This is not the first time they've done stuff like this to us. One time, a package reached Seoul from the USA, and even before being dispatched from Seoul to us, they routed it back to USA, because they figured that our address was undeliverable. No one even checked with us!

However, I must give FedEx credit for thinking up a brilliant business model tailored to Korea though. Here, FedEx relies on local delivery companies ~ taekbae (택배) to transport goods between localities and the sorting center in Seoul. FedEx does not deliver with their own transporters in all corners of the country. This is primarily because addresses are worthless in Korea and local knowledge of landmarks is quiet essential. It's a mess even in Seoul, believe you me.

BUT, my take on it is:

A business model is ONLY as good
as the means by which it is carried out

In my case, the local delivery company obviously screwed up. That's why we only use FedEx, when we have to.

That being said and done, I am glad the package finally went out last Friday. Not sure yet if it arrived yet though, hmmm~


At January 05, 2006 4:42 PM, Anonymous smashpOp said...

normally the transportation company is the one who screws everything up

At January 05, 2006 6:21 PM, Anonymous Beck said...

Hee hee....

You're not alone. I too suffered in the hands of FedEx....I only received my parcel 4 months after my parents have sent it.

My logic: Maybe they don't know where Bundoora is? ~evil laugh~

At January 05, 2006 8:34 PM, Blogger vpmy said...

oh well, u can never please everybody!U should C their hub though in Memphis, u will b blown away by their speed&precision in sorting out parcels (after all, thats' what the arrow's about in their logo btw E & X). They definitely do not waste any time! Sadly, u were one of the unlucky ones.. ey! u sure your handwriting was readable? hehehe...=0p

At January 06, 2006 8:38 PM, Anonymous yuki said...

You should try DHL.

Well if you have seen their advert, they cover every corners of the world. Hehe.... not that i actually believe in advertisements but if there may be some truth in it....??

If as advertised, they may actually able to locate your desk.... haha!!

Happy New Year Vincent!!

At January 10, 2006 8:07 AM, Blogger Kurios1978 said...

smash... I guess so.

beck... I must say, we were pretty far out in the middle of whoop whoop.

vicky... eh, that was in the HQ girl. They are an international company. Who knows what it's like outside of HQ.

yuki... We use DHL at EVERY opportunity. Just so happens we had to send something off with a customer account (FedEx). But yes, DHL has their OWN transporters, and they deliver right up to our DOORSTEP! :)

God bless DHL.

At February 06, 2006 4:29 PM, Blogger Jo said... frenz sent me parcel from USA by using FedEx, the whole damn thing when missing lah..from website indicated tat was arrived in KL, Msia. Then my frenz called up, then they said in custom blablabla..then oh..i waited for one month didnt receive anything, so my few set of victoria secret lingeries gone case liao..*Weep weep* STEWPIAK FedEx service lah...thanz god that VS refund back the money to my frenz..kekeke..


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